Refund policy

Return & Refund Policy – Aishvani

 

Last Updated: 22 July 2026

At Aishvani, we are committed to delivering premium-quality jewellery and ensuring a seamless shopping experience. If your order does not arrive as expected, please review our Return & Refund Policy below.

Return & Exchange Eligibility

We accept returns or exchanges only under the following circumstances:

  • Product received is damaged

  • Product received is defective

  • Incorrect item received

Please contact us within 48 hours of delivery with clear images of the product and its packaging so we can assist you promptly.

Exchange Policy

We offer a replacement or exchange for the same item or another available item from our store.

Exchange Window: Within 4 days from the date of delivery.

To be eligible for an exchange, the item must be:

  • Unused

  • In its original packaging

  • With all tags and accessories intact

Exchange Scenarios

Issue Faced Resolution
Damaged Item Replacement with the same item
Wrong Item Received Replacement with the correct item
Size Issue (if applicable) Exchange for the correct size/variant
Item Out of Stock Closest available variant or refund

Unboxing Video Requirement

An unboxing video is mandatory for claims related to:

  • Missing items

  • Damaged products

  • Incorrect products received

The video must clearly show the package being opened from its original sealed condition.

Claims submitted without an unboxing video will not be accepted.

Refund Policy

  • Refunds are initiated only after the returned product has been picked up and successfully verified by our quality team.

  • Approved refunds are processed within 7–10 working days, depending on your bank or payment provider, in accordance with RBI guidelines.

Refund Method

Prepaid Orders

  • Refunded to the original payment method used during purchase.

Cash on Delivery (COD) Orders

  • Refunded to the customer's UPI ID or bank account shared during the refund process.

Important Notes

  • Products showing signs of use, damage caused by the customer, or tampering will not be eligible for return or exchange.

  • Every Aishvani jewellery piece undergoes strict quality inspection before dispatch.

  • We recommend reading the product description, specifications, and care instructions carefully before placing your order.

Our support team is always happy to assist you with any concerns.

Thank you for choosing Aishvani.

Contact Us

Email: hello@aishvani.com

WhatsApp / Phone: +91 9560211120

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

To help us resolve your request quickly, please include:

  • Order ID

  • Product images

  • Packaging images

  • Unboxing video (mandatory for damage, missing, or incorrect item claims)

Aishvani reserves the right to modify or update this Return & Refund Policy at any time without prior notice. By placing an order on our website, you acknowledge and agree to the terms and conditions outlined above.