Aishvani Repair & Warranty Policy

1. Warranty Coverage

At Aishvani, we stand by the quality and craftsmanship of our jewellery. We offer a 1-year limited warranty on eligible demi-fine jewellery purchased through our official website or authorised offline stores and stalls.

  • 0–6 Months: Eligible manufacturing defects qualify for repair or replacement, subject to inspection and availability.

  • After 6 Months and Within 12 Months: If repair or replacement is not possible, the customer may receive a gift card worth 50% of the original product purchase value.

  • After 12 Months: The warranty expires. Paid repair services may be available, subject to feasibility.

The warranty is valid for the original purchaser and is non-transferable.

2. Proof of Purchase

For online purchases, customers must provide a valid order number or invoice.

For offline purchases, customers must provide a valid purchase invoice, receipt, or other proof of purchase accepted by Aishvani.

3. What the Warranty Covers

  • Premature fading or loss of plating colour due to a manufacturing defect.

  • Tarnishing or discolouration attributable to a manufacturing defect.

  • Manufacturing faults in clasps, closures, or stone settings.

  • Structural defects caused by faulty materials or workmanship.

All claims are subject to inspection and approval.

4. What the Warranty Does Not Cover

  • Normal wear and tear or gradual deterioration from regular use.

  • Damage caused by water, moisture, sweat, perfume, cosmetics, or chemicals.

  • Accidental damage, impact, bending, breakage, or mishandling.

  • Stones lost due to accidental impact or improper handling.

  • Repairs or modifications performed by third parties.

  • Customised or altered jewellery.

  • Minor variations in colour, stone inclusions, or handcrafted finishes.

5. Warranty Claim Process

Customers can contact Aishvani customer support to initiate a claim by providing:

  1. Proof of purchase.

  2. Clear photographs or videos showing the issue.

  3. A brief description of the defect.

Our team will review the claim and communicate the next steps, including inspection, packaging, and shipping instructions.

6. Shipping and Handling

For approved warranty claims:

  • Customers are responsible for shipping the jewellery to Aishvani when required.

  • Aishvani will cover return shipping for approved repairs or replacements during the warranty period.

  • For offline purchases, customers may be instructed to submit the item at the original point of purchase or another designated location.

  • Any shipping charges or reimbursement arrangements will be communicated during claim approval.

7. Repair, Replacement and Gift Card

The following resolution policy applies to eligible claims:

  • 0–6 Months: Repair or replacement, subject to inspection and availability.

  • After 6 Months and Within 12 Months: If repair or replacement is not possible, the customer may receive a gift card equal to 50% of the actual product purchase price paid, as evidenced by the invoice or receipt.

  • After 12 Months: Warranty benefits expire, but paid repair services may be available.

The gift card is valid for 90 days from the date of issue, is non-transferable, and cannot be exchanged for cash. Gift card redemption is subject to Aishvani's communicated redemption terms.

8. Post-Warranty Repairs

After the 1-year warranty expires, paid repair services may be offered, subject to feasibility.

  • The customer bears both-way shipping charges.

  • Repair charges will be shared for approval before work begins.

  • Repairs commence only after the customer approves the estimate.

9. Inspection and Communication

All jewellery submitted for warranty claims will be inspected. If misuse, accidental damage, or an excluded condition is identified, Aishvani will communicate the findings and, where possible, provide a paid repair estimate.

If no confirmation is received within 7 days of sharing the estimate, the item may be returned at the customer's expense.

10. Processing Time

Warranty claims and repairs are generally processed and dispatched within 7 working days after the item reaches our facility and the claim is approved.

Additional time may be required for complex repairs, replacement availability, holidays, or logistics delays. Customers will be informed of significant delays.

11. Important Terms

  • This policy applies to eligible jewellery purchased through the official Aishvani website or authorised offline sales channels.

  • Valid proof of purchase is mandatory.

  • All claims are subject to inspection and approval.

  • The warranty applies only to the original purchaser.

  • The gift card amount is calculated on the actual product amount paid, excluding shipping charges and other fees.

  • This policy does not limit any statutory rights or remedies available to consumers under applicable Indian law.

Aishvani — Jewellery That Knows You