Frequently Asked Questions

1. What is Aishvani?

Aishvani is an online jewellery brand offering carefully selected pieces designed for everyday wear and special occasions. Our goal is to bring stylish, high-quality jewellery at accessible prices.

2. How do I know which material a product is made of?

The material and product details are clearly mentioned on each product page. We recommend checking the product description before placing your order.

3. Is your jewellery suitable for everyday wear?

Many of our designs are made for everyday styling. To help maintain their appearance, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals.

4. How should I care for my jewellery?

To keep your jewellery looking its best:

  • Store it in a dry place.
  • Keep it away from water and perfumes.
  • Wipe it gently with a soft cloth after use.
  • Store it in the original pouch or jewellery box when not in use.

5. How long will delivery take?

Estimated delivery times are:

  • Delhi NCR: 1–2 business days
  • Metro Cities: 2–5 business days
  • Other Locations: 3–7 business days

Delivery times may vary depending on your location and courier service.

6. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for eligible PIN codes. If COD is available for your location, you'll see the option during checkout.

7. How much does shipping cost?

Shipping charges are calculated during checkout and will be shown before you complete your payment. We may also offer free shipping promotions from time to time.

8. Can I track my order?

Yes. Once your order is shipped, we'll send you a tracking link by email or SMS so you can easily follow your package.

9. Can I return my order?

Yes. Eligible items can be returned within 48 hours of delivery in accordance with our Return & Refund Policy. Items must be unused and returned with their original packaging.

10. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review the issue and assist you with a replacement or refund if applicable.

11. Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

12. Is shopping on Aishvani secure?

Yes. We use secure payment gateways and encrypted technology to help protect your payment and personal information.

13. Will I receive an order confirmation?

Yes. You'll receive an order confirmation email or SMS as soon as your order is placed successfully.

14. Do you offer gift packaging?

Yes. Our jewellery is thoughtfully packaged, making it suitable for gifting as well as personal purchases.

15. Can I change my delivery address after placing an order?

If your order hasn't been shipped yet, please contact our support team as soon as possible. We'll do our best to update the address.

16. What payment methods do you accept?

We accept major debit cards, credit cards, UPI, net banking, wallets, and other payment methods available during checkout.

17. Do product colours look exactly the same as shown?

We try to display our products as accurately as possible. However, slight variations may occur due to lighting during photography or differences in screen settings.

18. How can I contact Aishvani?

You can reach us through:

Our support team will be happy to assist you.

19. Do you restock sold-out products?

Some popular products may be restocked based on availability. Follow us on social media or check the product page for updates.

20. Why shop with Aishvani?

We focus on offering stylish jewellery, a secure shopping experience, reliable delivery, and dedicated customer support to help you shop with confidence.